Kentucky Health Exchange Sees High Volume Of Visitors, Glitches On First Day

Oct 1, 2013

LEXINGTON, Ky. - Kentucky’s online health insurance exchange went live at midnight and the site has seen a rush of activity, along with a few glitches.

Gwenda Bond, a spokesperson for the Cabinet for Health and Family Services, says the level of interest in the state’s new insurance exchange, known as Kynect, is encouraging.

"We've already had 24,000 people browsing to see what they might be eligible for... and we had processed over 1000 applications by 9:30 this morning," she says.

But the volume of internet traffic is also causing a few technical issues.

"We have an IT Command Center that's fully staffed and working to iron out all those issues. In the meantime, people can get on and continue to browse the site. There will be a message there that will let people know when the issues are resolved," Bond assured callers.

Bond says specialists expect to have the system’s online application process up and running later today. Other states are reporting similar issues as they debut their exchanges.

The online marketplaces are required under the Affordable Care Act.

Open enrollment runs through March 31st.