Health Exchange Call Center Means 100 New Xerox Jobs

Apr 19, 2013

FRANKFORT, Ky. - The creation of a Kentucky-based call center for individuals looking for health insurance information through the state’s health exchange will translate to 100 new jobs. Xerox will provide the staffing and infrastructure for the center.

Under their contract with the state, Xerox will establish call center locations in Frankfort, Lexington, and London – with others possibly to follow. The exchange, which is required under the Affordable Care Act, will act as an online marketplace for health insurance. The call center is set to launch in August and will be funded by the ACA through 2014.

Xerox operates 27 call centers across the country and is implementing calls centers for one other state-based health exchange. State officials say contracting with Xerox will save the Commonwealth more than $1M a year compared to operating the centers with state employees.

The agreement with Xerox will run through 2014 with five one-year optional renewals.